Privacy Policy

Effective Date: September 14, 2026

Travel With Sue & Joe, LLC (“Travel With Sue & Joe,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit travelwithsueandjoe.com, contact us, communicate with us by email or text message, or use our travel-planning services.

Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information that you voluntarily provide, including:

  • Your name

  • Email address

  • Telephone number

  • Information included in a website contact form, email, telephone call, or text message

  • Travel preferences, destinations, dates, budgets, and special requests

  • Traveler information needed to research, arrange, book, or service travel

  • Communications and correspondence between you and Travel With Sue & Joe

Please do not send passport numbers, payment-card information, Social Security numbers, or other highly sensitive information through our general website Contact form or by ordinary email unless we specifically instruct you to use an appropriate secure method.

Information Collected Automatically

When you visit our website, Squarespace and other service providers may automatically collect limited technical information, such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate location

  • Dates, times, and duration of visits

  • Website interaction and performance information

This information may be collected through cookies and similar technologies used to operate, secure, analyze, and improve the website.

How We Use Information

We may use the information we collect to:

  • Respond to questions and travel inquiries

  • Communicate with prospective and existing customers

  • Research travel options and prepare quotes

  • Arrange, book, manage, or service travel

  • Provide booking information, reminders, and trip-related assistance

  • Maintain customer and business records

  • Operate, secure, troubleshoot, and improve our website

  • Understand how visitors use the website

  • Prevent fraud, misuse, or unlawful activity

  • Meet legal, regulatory, accounting, and business obligations

  • Protect the rights, safety, and property of our customers, our business, and others

We do not currently use text messaging to send mass marketing campaigns or unsolicited promotional messages.

Travel Planning and Booking Information

Providing travel-planning services may require information beyond what is collected through our general Contact form. Depending on the trip and the services requested, this may include traveler names, contact information, dates of birth, travel preferences, loyalty-program information, accessibility needs, emergency-contact information, and other details required by a travel supplier.

We will request such information only when reasonably necessary to research, arrange, book, or service your travel. When sensitive information is required, we may direct you to a secure system or another appropriate method for providing it.

Information necessary to complete or service travel may be provided to relevant travel suppliers and service providers, such as cruise lines, tour operators, hotels, airlines, transportation providers, travel insurers, excursion providers, booking platforms, our host agency, and other companies involved in fulfilling your requested travel arrangements.

Those companies may process information under their own privacy policies and terms.

Text Messages and Mobile Information

Travel With Sue & Joe may use text messaging for individual customer conversations and travel-service communications, including responding to inquiries, discussing travel plans, coordinating consultations, providing requested information or quotes, sending reminders or booking-related information, and assisting customers before, during, or after travel.

Message frequency varies according to your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a final message confirming that you have been unsubscribed. For assistance, reply HELP or contact us at privacy@travelwithsueandjoe.com.

Consent to receive text messages is not a condition of purchasing travel services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be provided to service providers that support the delivery of our text-messaging service, such as our communications platform and telecommunications carriers, solely as necessary to provide and operate that service.

Text-messaging opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

When We May Share Information

We may share personal information only when reasonably necessary for purposes described in this policy, including with:

  • Travel suppliers involved in researching, arranging, booking, or servicing requested travel

  • Our host agency and travel-booking platforms

  • Website hosting, communications, technology, analytics, security, and other operational service providers

  • Professional advisers such as accountants, insurers, or legal counsel

  • Government authorities or other parties when required by law

  • A successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of business assets

We may also share information when reasonably necessary to prevent fraud, protect safety, enforce agreements, or defend our legal rights.

We do not sell or rent personal information.

The sharing of information needed to arrange or service travel is separate from sharing information for marketing. The mobile-information restrictions described above continue to apply.

Cookies and Website Analytics

Our website is hosted by Squarespace. Squarespace may use cookies and similar technologies that are necessary for website operation, security, performance, and analytics.

Depending on our website settings and the visitor’s choices, cookies may help us understand matters such as which pages are visited, how visitors arrive at the site, and whether the website is functioning properly.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Affiliate Links and External Websites

Our website may contain affiliate links, including links associated with Amazon Associates, Viator, and other travel or retail partners. If you follow an affiliate link or make a qualifying purchase, we may receive a commission at no additional cost to you.

When you select an affiliate link or another external link, you leave our website. The destination website may collect information according to its own privacy policy, cookie practices, and terms. Travel With Sue & Joe does not control the privacy practices of external websites.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide services, maintain business and booking records, resolve disputes, meet legal and accounting obligations, and protect our legitimate business interests.

We use reasonable administrative and technical safeguards intended to protect personal information. However, no website, email system, text-messaging platform, or electronic storage method can be guaranteed to be completely secure.

Your Choices and Requests

You may contact us to:

  • Ask what personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of information, subject to legal, accounting, contractual, and business-record requirements

  • Withdraw consent for communications

  • Ask questions about our privacy practices

To stop text messages, reply STOP. You may also contact us using the information below.

Children’s Privacy

Our website and travel-planning services are intended for adults. We do not knowingly collect personal information directly from children under 13 through the website.

When information about a minor traveler is required for a family booking, it should be provided by the child’s parent or legal guardian through an appropriate method.

Changes to This Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change. The revised policy will be posted on this page with an updated effective date.

Contact Us

For privacy questions or requests, contact:

Travel With Sue & Joe, LLC
Email: privacy@travelwithsueandjoe.com
Website: travelwithsueandjoe.com